Shipping Policy
Shipping Policy
Thank you for shopping with Trenduff. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. Customers will be notified if significant delays occur.
Shipping Time
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada | 12–17 Business Days |
| United Kingdom | 12–17 Business Days |
| Europe | 12–17 Business Days |
| Australia | 12–17 Business Days |
| New Zealand | 12–17 Business Days |
Please note that delivery estimates are not guaranteed and may vary due to factors beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the destination and applicable shipping method.
From time to time, Trenduff may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).
Tracking updates may take 24–72 hours to appear after shipment.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to:
- Customs inspections
- Carrier service interruptions
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect shipping information provided by the customer
Trenduff is not responsible for delays caused by third-party shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, Trenduff cannot guarantee successful delivery or recovery of the package.
Additional shipping charges may apply for reshipment requests.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it:
- Verify the shipping address provided at checkout.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier directly.
If further assistance is needed, please contact our support team.
Trenduff is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review the issue and work toward an appropriate resolution.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has entered processing or has been shipped, cancellation requests may not be possible.
Please refer to our Refunds & Returns Policy for additional information.
Contact Us
For any shipping-related questions or concerns, please contact us:
Odinparis LLC
30 N Gould St #24891
Sheridan, WY 82801, USA
Email: Contactodinparis@gmail.com
Website: https://trenduff.com/