Refunds & Returns

Refunds & Returns Policy

 

At Trenduff, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refunds & Returns Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is defective, damaged, or incorrect.
  • The product arrives significantly different from its description.
  • The item is unused, unworn, and in its original packaging (where applicable).

To be eligible for a return, proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items may not be eligible for return:

  • Personal care products
  • Intimate or sanitary goods
  • Gift cards
  • Downloadable digital products
  • Customized or personalized items
  • Items marked as non-returnable or final sale

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Upon verification, we may offer a replacement, store credit, or full refund.

Return Process

To initiate a return, please contact us at:

Email: Contactodinparis@gmail.com

Include the following information:

  • Full name
  • Order number
  • Reason for return
  • Photos (if applicable)

Our support team will provide return instructions once your request has been reviewed.

Please do not send items back without prior authorization.

Refunds

Once your return request is approved and the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider but generally take 5–10 business days after approval.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank for additional information.

If you have completed the above steps and still have not received your refund, please contact us at:

Contactodinparis@gmail.com

Order Cancellations

Orders may be canceled within 24 hours of placement.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be possible.

Shipping Costs

  • Original shipping charges are generally non-refundable unless the return is due to our error.
  • Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If further assistance is required, contact our support team and we will do our best to help investigate the issue.

Contact Us

If you have any questions regarding our Refunds & Returns Policy, please contact us:

Odinparis LLC
30 N Gould St #24891
Sheridan, WY 82801, USA

Email: Contactodinparis@gmail.com
Website: https://trenduff.com/