Refunds & Returns
At Trenduff.com, operated by OdinParis LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refunds & Returns Policy below to understand your options.
🔁 Returns Eligibility
We accept returns within the time frame specified on our website, starting from the date your order is delivered.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in original condition
- All tags, packaging, and accessories must be intact
- Products showing signs of use, damage, or alteration may not qualify for return or refund
📩 How to Request a Return
Before sending any item back, you must contact us for approval.
📧 Email us at contactodinparis@gmail.com
Include:
- Your order number
- Reason for return
- Clear photos or videos (if applicable)
Returns sent without prior approval may be refused.
Once approved, you will receive instructions on how and where to return the item.
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Return shipping is free only if the item received is:
- Defective
- Damaged
- Incorrect
We strongly recommend using a trackable shipping method, as Trenduff.com is not responsible for items lost or damaged during return transit.
💳 Refunds
- Refunds are processed after the returned item is received and inspected
- Approved refunds are issued to the original payment method
- Shipping fees, customs duties, and taxes are non-refundable
- Refund processing times depend on your bank or payment provider and may take several business days to appear
🔄 Exchanges
- Exchanges are subject to product availability
- If the requested replacement is unavailable, a refund may be issued instead
❌ Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Hygiene or personal care products
- Customized or personalized items
- Clearance or final-sale items
- Promotional or discounted products (where stated on the product page)
📦 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within a reasonable time after delivery
- Provide clear photos or videos as proof
Once verified, we will arrange a replacement or refund at no additional cost.
⚠️ Important Notes
- Trenduff.com is not responsible for delays, losses, or damages caused by shipping carriers after dispatch
- We reserve the right to refuse returns or refunds that do not comply with this policy or show signs of misuse
- Orders returned without approval may not be processed
🔄 Policy Updates
We reserve the right to update or modify this Refunds & Returns Policy at any time. Any changes will take effect immediately once posted on this page.
📧 Contact Us
For any questions or assistance regarding returns or refunds, please contact us at: